Notifying all the utility companies that your loved one held accounts with can be quite a long process. It might help to go through their documents and list all of the utilities you find letters from. For example, most people hold the following accounts: water, electricity and/or gas, phone, broadband, television packages, and subscription services.
Most providers have a designated bereavement support customer service team who should explain the next steps to you once you’ve reported the death.
In most cases, the utility companies will need to speak to the executor of a will or the next-of-kin/administrator if your loved one died without leaving a will.
Ideally, notifying utility companies should happen within the first few months of your loved one’s death, once you have a death certificate.
You will need to ask the utility company if you can change the lead name on the account. Occasionally, the company might ask you to create a new account in a new name depending upon its policy.
Your account will continue as normal as long as the joint payment bank account remains open.
Each provider has its own cancellation policies. In most cases, you will need to pay any outstanding balance or pay up until the end of a contract. If you are planning to sell the person’s property, we recommend keeping the utilities active (gas, water, electricity) and changing the account details into your own name.
You might decide to take their name off the utilities account but this can be done at a later date.
f you have already notified the bank of the death, your loved one’s bank account will probably be frozen. Therefore, you’ll need to contact the utilities company and arrange for payments to come from your account, to avoid any late payment fees.
Gather the information above and contact each utility company in turn to notify them of the death. Some have online forms you can use to make the process faster, but you can also contact them via telephone if you prefer.
The utility provider should then guide you through the next steps and tell you if they need any further details or documentation.